Warranty

Limited Warranty & Warranty Period
We Value Customer Service. Please Read Our Warranties To Help Protect You.

Limited Warranty & Warranty Period

Pivot Doors Direct warranty its product against manufacturing defects for a period of 1 year including parts & labor from date of receiving merchandise, 5 years warranty on glass.

Before Handling Pivot Doors Direct Products:

Upon placing an order, you will be provided a tracking number from a third-party shipping company to which all concerns related to shipping shall be directed. Delivery dates are estimates only, for which Pivot Doors Direct shall not accept liability associated with delays of any kind. v insures all shipments and does not assume responsibility for damage caused during shipping. In the event that an item arrives damaged or defective, Pivot Doors Direct shall repair or replace the item at its discretion, and all return shipping costs shall be covered by the Buyer.

Replacement Parts/Products: The Limited Warranty Does NOT Cover:

A.​ Installation, removal of client’s items or shipping costs
B.​ Products, that in Door Depot Direct’s judgment, have been subjected to abuse, alteration,
modification, tampering, negligence misuse, faulty installation by client or their designee, lack of
reasonable care, accident or other external causes, including but not limited to earthquakes, fire, floods, weather, or condensation.
C.​ Products that have been altered by removal of aluminum frames
D.​ Products that have been subject to improper or incorrectly performed maintenance or repair
E. Products that have been purchased through an inventory clearance, discounted sale, or other sale

In Case Of A Defective Door, It Is the Option of Pivot Doors Direct To:

– Repair
– Replace
– Refund the whole cost

Submitting A Claim:

Upon discovery of any defect of the product, the original purchaser shall notify Pivot Doors Direct. Claims under this limited warranty must be made in writing within the period of this warranty and prior to the beginning of any repair work. Pivot Doors Direct shall evaluate the product/situation within a reasonable period of time and if Pivot Doors Direct determines that the defect in question is covered by this Limited Warranty, Pivot Doors Direct shall repair or replace product or part as soon as practical.

In no event will Pivot Doors Direct be liable to the purchaser for any damages including but not limited to, any direct, special incidental or consequential damages arising out of or relating to the sale, installation, or use of or inability to use the product.

Transfer: ​The limited warranty is NOT assignable or otherwise transferable

Notices: ​All Notices and other communications provided herein shall be sent to the address

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Pivot Doors Direct has served the Los Angeles area with over 20 years of experience. Each pivot door is handcrafted locally by artisans with the meticulous standards in today’s market.

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